Feb 2022 - May 2023 · 1 yr 4 mos • Vancouver, Canada · Full-time, Remote

• Led design initiatives across a complex and interconnected fulfillment and logistics network within the Automation team for the SFN app, directly impacting nearly 2.1 million daily active users.
• Led design within the Shopify Logistics team to improve both external and internal tooling for the Seller and Prep portal applications.
• Delivered solutions that optimized warehousing and kitting workflows, reduced order pipeline inefficiencies, and improved processing time by increasing the visibility of unit locations and kitting status.
• Collaborated cross-functionally while ideating and executing product strategies through facilitated workshops, brainstorming sessions, and quarterly planning meetings.
• Designed new features from start to finish across mobile and desktop, ensuring a seamless user experience, while developing processes, workflows, and team SOPs for the larger design team to engage in ongoing customer research to ensure designs met user needs throughout the entire division.

Skills Used: Flow Diagrams · Product Requirement Definition · Cross-functional Collaborations · Communication · Creative Problem Solving · Quantitative Data · Mockups · Design Tools · Design Systems · Creative Ideation · Sprints · Figma (Software) · User Interface Design · User Experience (UX) · Design Standards · Product Strategy · Agile Methodologies · Business Strategy · Facilitation · Wireframing · User Experience Design (UED) · Prototyping · Interaction Design · Product Design · Mobile Applications · Information Architecture · Design Thinking · Leadership · Storytelling · UX Research · User-centered Design · Sketching · Responsive Web Design

Jul 2020 - Feb 2022 · 1 yr 8 mos • San Francisco Bay Area · Full-time remote

• Oversaw the user experience and led design across the iOS and Android versions of the Course Hero mobile app, and for designs on responsive web for 30 million monthly active users worldwide.
• Led design for the Course Hero MathSolver, Q&A landing page, Tutor Asking Experience, and more.
• Routinely solved design problems, delivered projects of significant scope and complexity and executed a variety of creative visions and product strategies.
• Worked closely with PMs, engineers, and researchers in a cross-functional capacity.

Skills Used: Flow Diagrams · Product Requirement Definition · Cross-functional Collaborations · Communication · Creative Problem Solving · Quantitative Data · Mockups · Design Tools · Design Systems · Adobe Creative Suite · Creative Ideation · Sprints · Figma (Software) · User Interface Design · User Experience (UX) · Design Standards · Product Strategy · Agile Methodologies · Business Strategy · Facilitation · Wireframing · User Experience Design (UED) · iOS · Usability Testing · Prototyping · Interaction Design · Product Design · Mobile Applications · Usability · Information Architecture · Android · Design Thinking · Leadership · Storytelling · UX Research · User-centered Design · Sketching · Responsive Web Design

Oct 2019 - Feb 2020 · 5 mos • San Francisco · On-site

• Designed and shipped new features from start to finish within the Safety dashboard while contributing to defining and executing product strategies.
• Crafted IoT features and solutions across vast, interconnected transportation networks.
• Completed user research and site visits to gather feedback, guaranteeing that designs aligned with user requirements.
• Worked together with several teams in a dynamic, agile setup including Marketing, Legal, Design, Product, Engineering, and Executive Leadership.
• Took personal initiative to make enhancements to company-wide processes and documentation.

Skills Used: Flow Diagrams · Product Requirement Definition · Cross-functional Collaborations · Communication · Creative Problem Solving · Quantitative Data · Mockups · Design Tools · Design Systems · Adobe Creative Suite · Creative Ideation · Sprints · Figma (Software) · User Interface Design · User Experience (UX) · Design Standards · Agile Methodologies · Business Strategy · Wireframing · User Experience Design (UED) · Usability Testing · Prototyping · Interaction Design · Product Design · Usability · Information Architecture · Design Thinking · Storytelling · UX Research · User-centered Design · Sketching · Responsive Web Design

Feb 2017 - Apr 2019 · 2 yrs 3 mos • San Francisco, CA · Full-time, On-site

• Designed the core UI, boot animation, and styling for both the Razer I and II smartphones.
• Lead designer for the Razer Camera and Camera 2 apps.
• Drafted vision boards, mockups, interactive prototypes, and presentations to communicate product ideas to key stakeholders and the CEO directly.
• Advocated for user empathy company-wide by doing design presentations and workshops.
• Mentored junior talent while establishing team-wide design workflow processes.
• Collaborated cross-functionally with PMs, PDs, engineering, and marketing teams in a lean, agile workflow environment.

Skills Used: Team Development · Product Requirement Definition · Cross-functional Collaborations · Communication · Creative Problem Solving · Mockups · Design Tools · Adobe Creative Suite · Creative Ideation · Sprints · Figma (Software) · User Interface Design · User Experience (UX) · Design Standards · Product Strategy · Agile Methodologies · Business Strategy · Facilitation · Wireframing · User Experience Design (UED) · Prototyping · Interaction Design · Product Design · Mobile Applications · Usability · Android · Design Thinking · Leadership · Storytelling · UX Research · User-centered Design · Sketching · Motion Design

Mar 2016 - Feb 2017 · 1 yr, 1 mo • San Francisco, CA · On-site

• Pioneered the User Interface (UI) design for the Nextbit Robin smartphone, Smart Storage, Camera, and Gallery Android applications.
• Engaged in comprehensive collaboration with Product Designers, Engineers, and Executive leadership to mold, refine, and synchronize our product UI with our company's brand ethos.
• Produced captivating marketing content, including photos, videos, and animations, bolstering our brand's digital footprint across various social media channels.
• Created wireframes, mockups, and interactive prototypes to communicate design concepts and solicit feedback from stakeholders and users.
• Implemented design systems and style guides to maintain consistency and coherence across the product's user interface.
• Continuously monitored user feedback and analytics data to identify opportunities for improvement and optimization in the user experience.

Skills Used: Mockups · Design Sprints · User Interface Design · User Experience (UX) · Design Standards · Product Strategy · Agile Methodologies · Business Strategy · Wireframing · User Experience Design (UED) · Prototyping · Interaction Design · Product Design · Mobile Applications · Usability · Android · Design Thinking · Leadership · Storytelling · User-centered Design · Sketching · Motion Design • Product Requirement Definition · Cross-functional Collaborations · Communication · Creative Problem Solving · Sketch app • Adobe Creative Suite · Creative Ideation

Jan 2013 - Dec 2016 · 4 yrs • San Francisco Bay Area

Mar 2012 - Jun 2015 · 3 yrs 4 mos • San Francisco · On-site